Management of Actual or Potential Aggression

We have our own dedicated MAPA trainers who train our support workers through an intensive 5-day training programme to cover the following

The Crisis Development Model℠:
Learn the definitions of crisis development behaviour levels and match behaviour levels with the corresponding staff attitude and approach.

Non-Verbal Communication:
Explore how body position, posture, touch, and personal space impact others.

Paraverbal Communication:
Examine how the way you say what you say can influence how someone perceives your message.

Verbal Intervention:
Match verbal behaviours with appropriate verbal responses and learn more about the practice of limit setting and empathic listening.

Precipitating Factors, Rational Detachment, Integrated Experience:
What are the underlying factors that precipitate escalating behaviour? Explore how your attitudes and actions can influence a person in crisis.

Staff Fear and Anxiety:
Examine ways to cope with fear and anxiety, focusing on how to stimulate positive and productive responses during crisis situations.

Decision Making:
Using the Decision-Making Matrix, organise your thinking about the risks of different behaviours. Explore key professional and legal issues and learn critical analysis and rational reasoning to make appropriate decisions about how to respond.

Physical Interventions — Disengagement Skills:
Equip yourself with skills to respond to strikes and grabs in low-, medium- and high-risk behaviour situations.

Physical Interventions — Holding Skills:
Understand the risks of restraint use. Explore progressive team responses to physical risk behaviours, and essential methods for discontinuing restraint use as soon as possible.

Post-Crisis:
Learn how to develop and implement a framework for debriefing, recording and reporting, and establishing Therapeutic Rapport to prevent future crises and improve staff interventions.